Terms and Conditions
The term ‘Athens Walking Guide or ‘we’ or ‘us’ refers to the owner of the website which is a licensed tourist guide operating under the number 0006E64000172901 issued from the Greek Ministry of Tourism.
Athens Walking Guide is a registered trademark, number 1196 /2013, 219992 issued from the Greek Ministry of Development and Competitiveness.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Our tour guides follow a specially designed route and will give a short talk regarding personal safety at the beginning of the tour. The guide will give you the best advice possible to make your tour as safe an enjoyable as possible both before and during the tour but you should take your own care when crossing roads and regarding the safe keeping of any goods or valuables you are carrying with you. Athens Walking Guide accepts no liability for personal safety or loss of goods or valuables during the time that you are on the tour.
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
Delays on Group Tours
Upon confirmation of your service you will be contacted by us with a voucher that details meeting location and time. You are asked to arrive at the meeting point 10 minutes prior to the start of the tour.
If you face difficulties finding us you should contact us as soon as possible via phone. We are entitled to delay the departure of a scheduled tour for no more than 10 minutes if a confirmed booked customer and his party failed to reach on time.
If you fail to arrive at the meeting point on time without using any traceable communication medium we are not responsible for any claim of refund or even partial refund.
Delays on Private Tours
Upon confirmation of your service you will be contacted by a member of our tour planning team with a voucher that details pick up location and time. If you anticipate delays for any reason, it is your responsibility to contact the number listed on your voucher.
Acceptable Payment Methods
Athens Walking Guide accepts the following payment methods:
We recommend 20% payment in advance of tour in order to secure your reservation.
Cancelling a booking with Athens Walking Guide.com can result in cancellation fees. All cancellations are subject to a cancellation fee of 20% of the total amount paid.
Cancelling any booking results in notification via email or telephone of the successful cancellation and cancellation fees assessed.
We require at least 72 hours advance notice of any cancellation in order to secure a partly refund.
Amendments to bookings are subject to availability and must be communicated as soon as possible via e-mail at firstname.lastname@example.org or by phone at 3o-694-99-239-33 (Greece) and require verbal or written confirmation on behalf of A.W.G.
Cancellations must be communicated via e-mail at email@example.com, or by phone at 30-694-99-239-33 (Greece) no less than 72 hours in advance of the tour/service in order to receive any full or partial refund.
Due to the extensive work that goes into the planning of each of our tours and services, and due to the fixed scheduling commitments of our guides and other service providers, no refunds will be given for cancellations made within 72 hours of tour/service commencement. There are no refunds for late arrivals or no-shows on the day of the tour/service.
No partial refunds will be given after tour/service commencement. The only exception to this is an egregious error or fault on our part, in which case there will be an assessment done on a case by case basis with regards to any change of our refund policy.
If an archaeological site on your tour is closed due to force majeure, including strikes or other unforeseen closures, we will do its best to contact you as soon as possible to either offer you the tour with a suitable substitution, reschedule you to a different tour, or provide you with a full refund.
Refunds occur within 21 working days.
For any further questions about our cancellation policy, please feel free to e-mail us at firstname.lastname@example.org.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03rd July 2013.
What we collect
We may collect the following information:
• contact information including email address
• demographic information such as postal address
• other information relevant to customer surveys and/or offers
• customer reviews of our walking tours
• booking payment details
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by Athens Walking Guide and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Athens Walking Guide. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Athens Walking Guide takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
Please note that all photographs and illustrations are representative only.
We offer our services and we are paid per day or per hour and are socially secured by the Greek Institute of Social Security (I.K.A.), reformed and renamed from 1/1/2017 as Single Social Security Entity (EFKA).
Our fees are proportional to the Professional Collective Agreements, which are signed annually between Associations of Tourist Guides’ and Associations of Travel Agencies, depending on the place of visit/excursion, number of sites and duration of the occupation. The Collective Agreements are signed between Tourist Guides’ Associations (Panhellenic Tourist Guides’ Federation), the Labor’s Ministry and the Associations of Travel Agencies.
In our fee a minimum of 5% income tax is included.